Terms of service

OVERVIEW
Welcome to CTT Shop. The terms “we”, “us” and “our” refer to CTT Shop, which is operated by Fused Creative Solutions Ltd in agreement and association with Childhood Tumour Trust.

We operate this store and website, including all related information, content, features, tools, products and services (the “Services”), to provide you with a curated shopping experience. The store is powered by Shopify, which enables us to provide these Services.

As part of this partnership, a minimum of 25% of all product sales (excluding delivery charges) is donated to Childhood Tumour Trust.

These Terms of Service (“Terms”) set out your rights and responsibilities when using our Services. By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you should not use the Services.

SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least 18 years old or are using the Services under the supervision of a parent or guardian.

You agree to provide accurate and complete information when making a purchase and to keep your account details secure. You are responsible for all activity under your account.

SECTION 2 – OUR PRODUCTS
We make every effort to ensure product descriptions and images are accurate. However:

  • Colours may vary depending on your device
  • Product appearance may differ slightly from images

We reserve the right to:

  • Modify or discontinue products at any time
  • Limit quantities available

SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase.

We reserve the right to accept or decline any order. Your order is only confirmed once payment has been processed and you receive confirmation from us.

Please check your order carefully before submitting, as we may not be able to amend or cancel orders once placed.

Returns are handled in accordance with our Refund Policy [LINK].

All purchases are for personal use only and not for resale.

SECTION 4 – PRICES AND BILLING
All prices are shown in GBP (£).

  • Shipping costs are calculated at checkout
  • Prices may change without notice
  • Promotions may have separate terms

You agree to provide accurate payment and billing details and confirm you are authorised to use the payment method.

SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Courier services
  • Customs processing
  • Events outside our control

Risk passes to you once the order is handed to the delivery provider.

SECTION 6 – INTELLECTUAL PROPERTY
All content on this website, including logos, designs, text and images, is owned by or licensed to CTT Shop and its partners.

You may not reproduce, copy, or use any content without prior written permission.

SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools. These are provided “as is” and we are not responsible for their operation or availability.

SECTION 8 – THIRD-PARTY LINKS
We may include links to third-party websites. We are not responsible for their content or practices.

SECTION 9 – RELATIONSHIP WITH SHOPIFY
CTT Shop is powered by Shopify. However, all purchases are made directly with CTT Shop.

Shopify is not responsible for any transactions, products, or issues arising from your use of this store.

SECTION 10 – PRIVACY POLICY
Your personal data is handled in accordance with our Privacy Policy [LINK] and Shopify’s Privacy Policy.

By using our Services, you consent to this processing.

SECTION 11 – FEEDBACK
Any feedback submitted may be used by us without restriction. You confirm you have the right to share such content.

SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct errors or inaccuracies and cancel orders if necessary.

SECTION 13 – PROHIBITED USES
You may not use the Services for unlawful or harmful purposes, including fraud, misuse of data, or interference with the website.

SECTION 14 – AGENTS
 14.1 This section (“Agent Terms”) applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. “Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using persons device, without direct supervision. 

14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service. 

14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services. 

14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request’s user agent string: “Agent/[agent name]”; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services. 

SECTION 15 – TERMINATION
We may suspend or terminate access to the Services if you breach these Terms.

SECTION 16 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” without warranties, except as required by UK consumer law.

SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, we are not liable for indirect or consequential losses arising from use of the Services.

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any rights under UK consumer law

SECTION 18 – INDEMNIFICATION
You agree to indemnify us against claims arising from your misuse of the Services.

SECTION 19 – SEVERABILITY
If any part of these Terms is found unenforceable, the remaining sections remain valid.

SECTION 20 – ENTIRE AGREEMENT
These Terms constitute the full agreement between you and us.

SECTION 21 – ASSIGNMENT
We may transfer our rights under these Terms. You may not do so without consent.

SECTION 22 – GOVERNING LAW
These Terms are governed by the laws of England and Wales.

SECTION 23 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services indicates acceptance of any changes.

SECTION 24 – CONTACT INFORMATION
Questions about these Terms should be sent to:
CTT Shop (operated by Fused Creative Solutions Ltd)
cttshop@fusedsolutions.co.uk
31 Colliers Way, Reading RG30 2QT
Company No: 10143107